Just want to share this awful story about Zest Air Philippines which happened recently. On August 16-17, several passengers of Zest Air's Manila-bound flight experienced a 9-hour delay. Worse, they were not even given proper accommodation and food to compensate for the inconvenience. Kahit pa promo fare sila, they shouldn't be treated that way because they are still customers! I haven't tried flying via Zest Air yet but I don't think I would anytime soon. This is so annoying especially if you have a strict travel schedule. Sira lahat ng travel plans dahil sa flight delays. Thank God I haven't experienced anything like this before...siguro magwawala talaga ako if it would happen!
Below is Byahilo.com's story about Zest Air's unsatisfactory customer service. Kayo na mag-judge. :/
"I have been flying via Zest Air for several times now. And since they started flying to major airportslike Iloilo Bacolod and Cebu, I never had any complaints about their service, whatsoever. I am so used to 1 or 2-hour flight delays. I just simply pass it off as a normal occurrence. In fact, last August 20 I flew to Davao for the Kadayawan Festival via Zest Air/
So while we were having a good dinner in Cebu City August 16, at around 9PM, Don received a phone call from a Zest Air agent, Don gave the phone to Fitz who talked to the agent.