I think 90% of Tiger Airways' customers are saying that this Australian airline is the worst ever. I've read A LOT of rants about how Tiger mercilessly rerouted/cancelled/delayed flights without prior notice AND refund. Recently, this huge PR mess happened and I'm pretty sure they need to hire a great corporate communications department if they could manage to get out of the situation alive. And the Tiger Airways Facebook Page? Wall Post disabled. Boom. Social Media Disaster 101.
I thought I would also join the Tiger Haters fun club because of their online flight booking procedures. It is important to note that you cannot book a flight if 1) you don't key in your passport number and expiry date and 2)if your passport is expiring in six (6) months.
Q: Excuse me Tiger Airways, what if you have this ridiculously awesome promo fare that I want to book but my passport is expiring in 6 months? Can I put mock passport details and have it changed after I get my new passport, hopefully for free?
A: Fuck off.
Seriously. If you search the interwebz for answers, you will just end up very confused. Other people even said that a certain fee would be charged for passport amendments (!!!!). Some said it's free of charge but you need to wait laboriously to get through the hotline. In Manila, the phone agent even told my friend that changing of passport details is subject to management approval. Corporate evil whores.
I'm based in Singapore so Kin suggested that I call the hotline here to check if there's another option. I dialed +65 68084437 and braised myself for a 45-minute telephone muzak. Amazingly, a phone booking agent picked up (in under two minutes yey!) and breezily helped me amend the passport details FREE OF CHARGE. You just need to provide your itinerary reference number, birthday, old passport number (the one you keyed in when you booked the flight, very important!), new passport number, and new passport expiry date. Afterwards, they will resend via email your "correct" itinerary as proof that there's still hope in this world.
Have a safe flight! :)
Very bad airline. The same goes with Zest Air. But victims of bad customer service can't do anything about it. I'll tell my Filipino travelers abroad about this. Thanks for this tip about the changing of flight details.
ReplyDeleteno personal experience yet with zest air but i'll keep that in mind! thanks! :)
ReplyDeleteJust in time Dani. Kulang ng isang number yun passport number ng bf ko sa KL flight nmin. Itatawag ko nalang nga.-_-
ReplyDeletehahaha liszt!!!! did the google sent you here? yep! just call up tiger and it's free of charge! :) enjoy KL!
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ReplyDeleteI'll have this problem in a few days... I have booked one flight with my old passport and I have to change it because now I have a new one. Really I have to wait for a 45 minutes to someone ask me?? and I supose that the call it's not free... :S I'll have to call from KL it will be the same? and do you know if they have any establishment or some place where I can go and do this?
Thanks a lot for your information in this website!
Thanks for this post, it helped loads! I have 7 friends coming over to Singapore, and when we booked the tickets, only 3 knew their passport numbers, so we made mock passport numbers just to book the tickets. The customer service quickly fixed the 4 when I called with the real passports. Again, maybe its the Singaporean customer service?
ReplyDelete